Your student loan servicer is the company responsible for managing and collecting your loan, from the first moment you take out debt all the way through the lifetime of your debt repayment. A loan servicer's duties include:
It is important to know which loan servicer you have in order to contact them about your debt, make payments on your student debt, access savings opportunities, and avoid default. It only takes a few minutes to figure it out.
Call the Federal Student Aid Information Center (FSAIC)
One of the easiest ways to figure out who your servicer is is calling the Federal Student Aid Information Center at 1-800-433-3243. They are open Monday-Friday, 8am-11pm ET and Saturday-Sunday, 11am-5pm ET.
To guide you through your call, here are the prompts you should follow:
The information you should have on hand to help them find your student loan servicer is:
Connect to your Federal Student Aid Account through the National Student Loan Data System (NSLDS)
If you'd prefer to find your loan servicer online, you can use this option.
Here are some steps to guide you through:
Check your email
Typically, you will receive email correspondence from your servicer when you first borrow your loans. For instance, if you started attending school in the fall of 2019, you should have received an email in the fall of 2019 from your servicer prompting you to set up an account. You can check the list of servicers in the section "Did I pick my servicer?" to see if any of the names look familiar. If you didn't receive any communication, or did not set up an account, we recommend calling or emailing, which are laid out in the instructions above.
Ask your financial aid office
Some schools hold servicer information for their students on file, so you can always send your financial aid office an email to check who your servicer is.
You can use this template:
Check your credit report
Student loan servicers can appear on your credit report, though it may appear as an abbreviation of your student loan servicer's name. You should take a look at the list of servicers under "Did I pick my servicer?" to see if any of these names match the student loan information on your credit report.
For federal student loans no. For all federal loans, the Department of Education chooses your loan servicer for you. The money lent to you is from the federal government, and your servicer's job is to collect your loan payments in order to return them to the government.
There are nine federal servicers that work with the Department of Education:
For private student loans, you (and possibly your family) selected your servicer from a variety of options, though your school may have recommended a specific private servicer that they typically work with. The money lent to you is from the servicer itself: this means instead of government money, companies like SoFi and Sallie Mae lend out their own money, so they can have less flexibility than federal servicers when it comes to repayment options.
These are some of the most common private servicers:
Other private servicers are banks and credit unions, so you may have borrowed a private loan from a financial institution that isn't listed above. You can always email email@example.com if you are confused about whether a company is your servicer.
It's unlikely, but your servicer can change for the following reasons:
If your servicer did change, you should have been notified via email, and there will be a record of this change if you utilize any of the resources listed above to find out who your servicer is.
If you have questions about figuring out your servicer or are having difficulty following these instructions, don't hesitate to reach out to firstname.lastname@example.org.
Everyone should have control over their student debt. To deliver on this promise, we’re a free platform that helps everybody pay down their debt. From graduation to payoff, we’re by your side to help at every decision point.
Stay tuned for more, and never hesitate to reach out to email@example.com with questions about your debt.